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At a Glance
| Topic | Summary |
|---|---|
| Deposit | £100 deposit required to secure your place. Non-refundable once paid. |
| Balance deadline | Remaining balance must clear 14 days before the course date. |
| Late payment | Your place may be released if the balance has not cleared by the deadline. |
| Cancellation by you | More than 28 days: full refund minus deposit. 14–28 days: 50% refund. Under 14 days: no refund. |
| Cancellation by us | Full refund of all amounts paid, or a transfer to an alternative date. |
| Confirmation | Your booking is only confirmed once we have acknowledged receipt of your deposit. |
01
Deposit & Booking
1.1
Non-Refundable Deposit
A deposit of £100 is required to secure your place on a Dark Roc course. This deposit is non-refundable under all circumstances, including but not limited to personal circumstances, change of plans, illness, or failure to submit required documents in time.
1.2
Booking Confirmation
Your place is not confirmed until Dark Roc Ltd has acknowledged receipt of your deposit in writing (via WhatsApp or email). Sending a bank transfer does not constitute a confirmed booking. We will confirm within 1 working day of the funds clearing.
1.3
Reference Required
You must include your full name and course name as the payment reference. Payments received without a recognisable reference may not be allocated to your booking. Dark Roc Ltd accepts no liability for delays or lost bookings caused by missing or incorrect references.
1.4
Transfer Timing
BACS transfers typically take 1–3 working days to clear. Same-day or faster payment services (Faster Payments) are accepted and may clear immediately. You are responsible for initiating payment with sufficient time to meet any deadlines set out in these terms.
02
Balance Payment
2.1
Balance Due Date
The remaining course balance must be received and cleared in our account no later than 14 days before the course date. We will remind you of the exact due date when we confirm your deposit. It is your responsibility to ensure payment reaches us by this deadline.
2.2
Failure to Pay Balance on Time
If the balance has not cleared by the due date, Dark Roc Ltd reserves the right to release your place and offer it to another student. In this event, your deposit will not be refunded. We will make reasonable efforts to contact you before releasing your place but are not obligated to hold it beyond the deadline.
2.3
Late Payment Requests
If you anticipate difficulty meeting the balance deadline, contact us as soon as possible via WhatsApp. We will consider extension requests on a case-by-case basis, but we are under no obligation to grant them and cannot guarantee your place will be held.
2.4
Course Prices
The price payable is the price confirmed to you at the time of booking. Prices displayed on our website are subject to change without notice, but any change will not affect bookings already confirmed in writing.
03
Cancellation & Refunds
3.1
Cancellation by You — More Than 28 Days Before
If you cancel more than 28 days before the course date, we will refund all amounts paid minus the non-refundable £100 deposit. Refunds are processed within 5 working days via bank transfer to the account the payment originated from.
3.2
Cancellation by You — 14 to 28 Days Before
If you cancel between 14 and 28 days before the course date, we will refund 50% of the total amount paid. The deposit is included in this calculation and is not refunded separately.
3.3
Cancellation by You — Fewer Than 14 Days Before
If you cancel fewer than 14 days before the course date, or if you fail to attend without prior notice, no refund will be issued. This applies regardless of the reason for cancellation, including illness, injury, or personal circumstances.
3.4
Transfer to Another Date
We may, at our discretion, allow you to transfer your booking to a future course date. Transfer requests must be made at least 14 days before the original course date. A transfer is not guaranteed and does not affect the deposit policy — the deposit remains non-refundable.
3.5
Cancellation by Dark Roc Ltd
If Dark Roc Ltd cancels a course for any reason (including but not limited to venue issues, instructor unavailability, or insufficient enrolment), you will receive a full refund of all amounts paid, including the deposit — or the option to transfer to an alternative date. This is our sole liability in the event of cancellation.
3.6
How to Cancel
All cancellations must be made in writing — via WhatsApp to 07776 336256 or email to [email protected]. Cancellations are effective from the date we acknowledge receipt in writing. Verbal cancellations are not accepted.
04
Documents & Attendance
4.1
DBS & ID Required
Attendance on any Dark Roc course requires a valid basic DBS certificate and a valid photo ID (passport or driving licence). Documents must be submitted via the student portal before the course date. You will not be permitted to attend if valid documents have not been received. No refund will be issued in this circumstance.
4.2
Document Deadline
Documents must be submitted no later than 7 days before the course date. If you are in the process of obtaining a DBS certificate, notify us as soon as possible — we may be able to accommodate your situation, but cannot guarantee a place without valid documentation.
4.3
Fitness to Attend
By attending the course you confirm that you are in good physical and mental health and are not under the influence of alcohol or any substance that may impair your judgement, concentration or reaction time. Dark Roc Ltd reserves the right to remove any participant from a course at any time if, in our sole judgement, their behaviour or condition presents a risk to themselves or others. No refund will be issued in this circumstance.
05
General
5.1
Governing Law
These terms are governed by the laws of England and Wales. Any dispute arising from these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
5.2
Data & Privacy
Personal data collected in relation to your booking is handled in accordance with our privacy policy and UK GDPR. Documents are permanently deleted within 30 days of your course date.
5.3
Variation
Dark Roc Ltd reserves the right to update these terms at any time. The version in effect at the time your booking is confirmed in writing will apply to your booking.
5.4
Company Details
Dark Roc Ltd. Registered in England and Wales. Company number 15457359. Contact: [email protected] · 07776 336256.
Acceptance of Terms
Ready to Book?
By sending a BACS payment to Dark Roc Ltd you confirm that you have read, understood and agree to these terms in full. Message us on WhatsApp to get your bank details and confirm your place.
Message Us to Book